(Last updated: August 5, 2025)
1. Overview
At Purrfect Style, all products are unique and custom-printed only once an order is placed. This means we cannot accept returns or exchanges for reasons such as ordering the wrong size, color, or a change of mind.
However, if your product arrives damaged or there is a manufacturing error, we will offer a free replacement or a full refund if you contact us within 30 days of delivery.
2. How to Request a Replacement or Refund
To file a claim, please email us at info@purrfectstyle.com with:
– Your order number.
– A clear photo of the issue.
– If multiple items with the same design are affected, include all items in one photo or video.
Once your claim is reviewed and approved, we will issue a replacement or refund. In most cases, it is not necessary to return the defective product.
3. Refund Process
If your refund is approved, it will be processed and credited to your original payment method within a few business days.
Processing times may vary depending on your bank or payment provider.
4. Return Shipping (Exceptional Cases)
In rare cases where we request a product to be returned, you will be responsible for the shipping costs unless the item is confirmed to be defective. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We cannot guarantee that we will receive your returned item without tracking.
5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
📧 info@purrfectstyle.com